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If you're on the hunt for a live online chat feature for your website then LiveChat.com are an option you should consider. As one of the leading providers of chat software their offering is second to none, easy to implement and cost effective.
What's more, we've teamed up directly with them to offer you a 30% discount on your first payment, meaning if you opt for an annual payment you could be saving hundreds if not thousands of dollars depending how many agents you need and which plan you go for.
There is no need to use a LiveChat coupon or promo code, simply follow the 'get the deal' button and the discount is automatically applied.
What you'll get:
- 30% off your first payment (this can be either an annual or monthly payment)
- Available for new customers only
How to redeem this discount:
- Simply follow the 'Get the deal' button at the top of the page
- The discount is automatically applied
What is LiveChat
When you go on a website and there is a little icon, typically in the bottom right hand corner that allows you to chat to someone from the company, normally a sales rep or customer support agent, this is live chat software. LiveChat.com are one such company that offer this type of software solution for companies.
The advantages of Live Chat
There are an array of positives to having live chat functionality on your website, this includes:
- Happier customers
- Ability to answer questions fast
- Increased conversion rates
The disadvantages of Live Chat
Of course there can be downsides to using this type of software too, these include:
- If responses aren't quick, it can be more damaging to your brand than helpful
- If you opt to have a chat respond, it can sometimes frustrate customers
- It can demand quite a bit of your staffs time
Overall though most people see the benefits outweighing the negatives of using live chat features on a website and thus the popularity of them has increased, because of this, some businesses without them are seeing competition get ahead of them.
LiveChat features
The range of features that LiveChat.com have are great, as you'd expect with a company focusing on one core piece of software they have done a great job on all of the core features as well as the extra ones that are useful when you need them.
Some of our favourite features include:
- Ability to chat across platforms including: Email, Messenger, Whatsapp, App, Website, ChatLink, SMS and more
- Gather customer data and provide personalized conversations
- Increase customer retention and satisfaction
- Increase revenue and engagement
- Use AI and automation to help become more efficient
- Integrate with over 200 tools include: Pipedrive, Mailchimp, Zapier, GetResponse, Wordpress, Shopify, Webflow, Messenger, Hubspot and many more.
Who uses LiveChat?
Thousands of businesses around the world use LiveChat.com solution for their onsite chat, this includes some of the biggest names in their particular industry such as Ikea, Virgin, Ryanair, CBS, LG, Lexus, ING and many more.
Our thoughts on LiveChat
We're big advocates for having live chat on your website, we use it both as a business as well as when we are talking to other businesses and 9 times out of 10 find that we have very successful interactions and getting a successful end result from using this software.
In our opinion if you have customers who actively use your website you should certainly use a live chat software such as this, it can not only help to improve your customer success but also to close leads, find out any pain points or issues from both your website as well as business as a whole and ultimately give everyone including your staff a better experience.
Where you have to be careful is not to use too much automation and AI features, as this can lead to frustrating interactions which can be detrimental to your customers experience, when a customer just wants to talk to a human, we always believe there should be an option there.
LiveChat alternatives
If LiveChat doesn't quite fit you well, then we recommend that you consider options such as Intercom, Freshchat and Brevo.
