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Eligibility criteria
To qualify for the Intercom Startup Partner Program through FounderPass, your company must meet all of the following:
- Early stage startup (either no funding or have raised Series A or below)
- Have fewer than 25 employees
- Be a FounderPass member
- New Intercom customer only
If you meet all of the above criteria then you will be able to apply for this discount.
How to redeem the Intercom discount
Because this program is delivered through Intercom’s official startup partner network, access is granted through FounderPass referral verification.
- Click the Intercom offer button on this page.
- Complete the short eligibility form.
- Your application is reviewed against Intercom startup partner requirements.
- Once approved, Intercom applies the Startup Partner Program directly to your account.
If your business is eligible, the discount and program benefits are applied automatically.
What the Intercom Startup Partner Program includes
The program covers:
- 6 Advanced seats
- 6 Copilot seats
- 20 Lite seats
- Proactive Support Plus features including product tours, checklists, and surveys
- 300 Fin AI resolutions per month
Your 100% discount applies to:
- Email usage
- Messages sent
- Additional seats
The discount does not apply to:
- Fin AI Agent usage above 300 resolutions per month
- Phone
- SMS
These channels are charged at Intercom’s standard list pricing. Fin AI resolutions above the included allowance are charged at $0.99 per resolution.
How the discount works over time
Year 1 - 100% discount with 300 free Fin resolutions per month.
Year 2 - 50% discount with 150 free Fin resolutions per month.
Year 3 - 25% discount with 75 free Fin resolutions per month.
After the startup program, you can move onto an Intercom plan to meet you needs at that time.
About Intercom and pricing
Intercom is a customer communication platform used by thousands of startups and SaaS companies to handle support, sales, onboarding and customer conversations in one place. Instead of juggling multiple tools, everything lives in a single inbox, from live chat and AI support to help centres, product tours and automated messages.
One of the reasons founders hesitate when it comes to any tool is often the pricing. As teams grow, costs can often scale quickly, that is exactly why the Startup Partner Program offered by Intercom is so entincing. It lets you build proper customer support and engagement from the start without locking yourself into enterprise level pricing too early.
From our experience at FounderPass, Intercom’s startup program is one of the most generous we see in the market. It removes the usual barrier to entry and gives founders access to a platform they might otherwise delay using so you can build properly from day one instead of cutting corners.
Why choose Intercom over other tools
Founders typically choose Intercom because:
- Customers get faster, better support
- Teams handle more conversations with fewer people
- AI handles repetitive questions
- Sales, onboarding, and support live in one system
- Product feedback flows directly into the business
From our own experience working with founders, Intercom often becomes the backbone of customer communication once a business starts to scale.
We're big fans of Intercom, not only for the generoisty of their startup offering but also the fact they have integrated AI so much into their product so quickly and effectively.
Intercom alternatives
While Intercom is one of the most established customer messaging platforms, some teams explore alternatives based on pricing, feature focus, or team size. Most alternatives offer chat, inbox management and basic automation, but differ in AI maturity, analytics depth and workflow flexibility. The right choice depends on how advanced your support operations are and how much automation and AI you want to introduce.
For early stage startups, the Intercom Startup Partner Program often makes Intercom more accessible than its competitors on pure cost alone.
Intercom offer FAQs
Who is this Intercom offer for?
Early stage startups at Series A or below with fewer than 25 employees who are new Intercom customers.
What do I get in the first year?
You receive the Startup Partner Program with a 100% discount and 300 free Fin AI resolutions per month.
What happens after the first year?
The discount reduces to 50% in year two and 25% in year three, with lower Fin resolution allowances. However do remember this is one of the best startup offers that we have in terms of large discount over multiple years.
What is not included in the discount?
Phone, SMS, WhatsApp, and Fin AI resolutions above the included allowance are charged at standard list pricing.
Can I cancel after the first year?
Yes. If costs become too high, you can downgrade or move to Intercom’s Essential plan starting at $39 per seat per month.
What if my company is too large?
If you are beyond Series A or have more than 25 employees, then you won't be able to take advantage of this startup program, however it could be worth checking out Intercom as an option for your business anyway.
Are these benefits officially provided by Intercom?
Yes. This program is delivered through Intercom’s official Startup Partner Program and verified partner network of which FounderPass is a part of.
Why does FounderPass offer this?
At FounderPass, we work directly with software partners to help founders access tools at realistic early stage pricing. Intercom is one of the most valuable platforms for startups, but often too expensive too early without programs like this.
Deal change log
- January 12, 2026 - Offer update for the new year