If you've not used one of the products from Freshworks then you should certainly look into them, this specific product is focused on the customer support side of your business. Freshchat helps you to send smarter and personalized messages to your customers at anytime, using a mix of human and bot assistance. We've teamed up with them to offer you a unique Freshchat discount so you can use to the tool at a fantastic price using our Freshchat vouchers.
Freshchat is part of Freshworks and you'll be able to get the below startup offer
The discount you will get:
90% off your first year (75% if you've raised over $4m)
50% off your second year
25% off your third year and on-going years
Criteria for eligibility
New customers or those on a free plan can apply
Any entrepreneur, startup or company can apply as long as they have not raised a Series B or beyond
Offer is applicable to Pro plans only and are billed yearly
This software is all about customer support, allowing you to make sure conversations between your team and your customers (or potential customers) can be both meaningful and successful. This conversations can be across different areas from your sales channels to your marketing teams to your customer services team.
Customers are increasingly expecting fast and effective customer support, gone are the days where they send an email and are happy to wait a few days for a reply. Instant chat and messaging is now common place and if your company doesn't have it then it can be a disadvantage. With a messaging system like this company provide you'll be able to offer market leading support to not only your existing customers but also to potential new ones which can help close the lead and turn them into a customer.
One of the most sort after features that they have is the ability for these pro-active messages to be sent across various platforms within your business, from a live chat popup that can be available across your website to SMS, Whatsapp and many more ways. The technology is simple to use and can be integrated super easily meaning you don't need to know coding to be able to get it live and working.
Freshchat have also invested a lot of time into the AI side of it meaning you can use bots to help answer customer questions quickly and effectively.
From your teams point of view, the software has been designed to make their job as easy and effective as possible, your support team can quickly see context when a customer messages and respond all from one screen, no matter if someone messages you via the website, SMS, email, Whatsapp and so on, meaning no switching tabs to see different chats. All of the tools have been designed to help improve the customer satisfaction score.
Who is Freshchat for?
Freshchat is suitable for businesses of all sizes, from startups to SME's to global companies. They have a variety of pricing packages to suit all of these and allow your business to grow and add chat agents as you do, additionally you can increase the number of chat sessions if needed. They have over 50,000 businesses who use their software including the likes of Klarna, Travix and Blue Nile so you'll know that they can cope with businesses that big as well as having a product that is ideal for new companies too.
The software is great for anyone who is looking to improve their customer service, both from helping to answer customers issues quickly to making it so your team can help your customer success and CSAT score whilst empowering them to make decisions which can help your business as a whole.
Freshchat Vouchers & Promo Codes
As with many SaaS companies, many people when searching for the next product they need to integrate into their business will look to save money and see if there are any offers that are applicable for them. Here at FounderPass we work directly with companies to get deals and discounts for our members. We've teamed up to be able to offer you a Freshchat voucher that will give you a discount when you sign up via us, these Freshchat promo codes are valid and active, negotiated directly with company to ensure they will work for you.
Currently Freshchat have four main pricing plans which you can opt for, these range from a free version which lets you try out some of the core features, to a 'Growth' plan which is designed at those companies such as Startups who are actively growing fast, they then also have the most popular 'Pro' plan which is designed for businesses who want to grow fast but also want additional features such as live translation, advanced dashboards, CSAT surveys, adding roles and permissions and much more.
There is a final 'Enterprise' plan which is designed for the larger businesses which includes every feature they offer, a perfect option for the larger businesses who want to implement everything either straight away or have plans to down the line.
Don't forget to take advantage of the Freshchat discount and vouchers that are available to you when signing up so you can get the best deal and offer possible for your business or startup.
The Freshchat pricing plans are competitive when compared to the alternatives and their competitors, if you use any of the other Freshworks products then this is probably the best choice to go for as you'll not only be used to their interface but also you can take advantage of additional features that work between all of their products.
90% off 1st Year + 50% off 2nd + 25% ongoing
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