Welcome to our comprehensive review of Teya, where we delve into the range of features and benefits of this payment solution for your business. We will explore the intricacies of Teya, its range of core as well as extra features and how it can help your business in taking payments in a simple but powerful way. Whether you are a small startup or a well-established enterprise, Teya offers a seamless and efficient payment system that caters to your unique business needs.

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Teya overview

Founded in 2019, Teya has over 300,000 customers across the UK, Europe, and the rest of the world with over £500 million in transactions having gone through them. They employ 2,000 people and they focus on providing a hassle-free way of taking payments with a focus on small and growing businesses and operate from the Teya.com website.

Teya aims to help your business with a simple but powerful solution to not only take payments and view reports but also has a suite of tools to engage with these customers and manage your business more effectively.

Card payments make up for around 60% of all payments according to this report in the UK and most countries around Europe and other countries are seeing similar figures with the percentage rising every year and looks to continue to do so, contactless payments have also seen a year-on-year increase too and so it's never been more important for businesses to be able to accept this forms of payments in a seamless way for both customers and the business itself.  

One of the key features that a payment solution needs to cover is the acceptance of payments and of course, as the main part of the business Teya payments do this very well indeed.

They accept payments from all major card providers including:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay

This covers nearly all of the payment methods your customers are likely to make whether it's with a physical card, contactless with a card, or using their phone.

Key features

Aside from the core feature of accepting payments, Teya offers a variety of other features that business owners will enjoy.

The speed of setup is one feature that businesses love, giving you the ability to be onboarded within 15 minutes, this is matched with their promise of no unexpected fees and not having to pay for PCI compliance.

Next-day settlements is one way in which Teya payments stand out from some competitors and this means you'll get your money faster than other solutions, which can have a big positive effect on your business's cash flow. They also provide you with settlement reports on a daily basis, fantastic for seeing your daily sales quickly.

When it comes to customer service, Teya responds within an average of 9 seconds and 99% of issues are fixed within 12 minutes, this will help ease any of your worries when it comes to anything that may happen during your time as a customer and the speed of getting it fixed.

Not all payments can be made in person and depending on your company you may need to send invoices or take payments remotely or at a later date, Teya has this covered by offering a simple way to request payment with a link that customers can use to complete payment.

Teya doesn't just stop at taking the payment though, they offer you the ability to do the following:

• Implement a loyalty program - Gives you the option to set up loyalty programs so you can reward your loyal and regular customers with points
• New customer offers - Attract new customers to your business by offering new customer deals e.g £10 off your first spend, free coffee when you visit us for the first time etc.
• Referral campaigns - so your customers can be rewarded for referring people to your business
• Increase customer engagement - Target those customers who haven't visited or bought from you with campaigns targeted to them
• Insights - Get deep insights into your customers

Contracts are often a point that worries business owners as often payment solution companies want to tie you in for long periods, Teya wants to make your business life as easy as possible and so allows you the flexibility to cancel if circumstances in your business change without any termination fees.

Teya Pricing & Fees

Of course, a key part of any payment solution is the pricing and fees, Teya offers competitive fees and are transparent with them, meaning you'll not come across any hidden fees that they try to hide from you like some companies do.

As with many similar companies the exact fees aren't visible on their website, instead, they give you competitive tailored fees that are based on your volumes and business therefore it is best to get in touch with them to get an idea of the rates.

From our experience and others that we've spoken to they are competitive and certainly worth exploring especially with the flexibility and no contracts.

Teya Card Machine

The modern card machine that Teya provides you will do everything you need it to, fr0m contactless where customers tap to inserting a card to swiping. The machine works off both 4G and Wifi meaning you'll get the best possible coverage.

The design is clean and the software is easy to use and intuitive meaning you and your team will be able to pick it up and use it in minutes. The battery life is impressive and can be docked when not in use so as to not drain the battery.

The ability to take the card reader with you means if you have a restaurant or showroom for example you can take the machine to people to accept payments rather than having to get them to go to a till or payment desk.

Teya.com has also acquired other companies so it can other more than just a card reader and so it can utilise the technology for its customers, examples of this include the acquisition of YoYo so that it can give its customers the power of loyalty.

How long does it take to set up Teya

One of the unique selling points that offer is the ability to set up an account with them in as little as 10 minutes. This really helps not only businesses that need a payment solution quickly but also businesses in general as it means no long waiting times to be ready to take payments.

You can start by filling in the form online and you'll find all of the next steps to starting there.

What is Teya support like?

Payments are the lifeblood of your business, so if something goes wrong you want to know you can get in touch with support quickly, Teya knows this and offer a great local-based support service with the average wait time for a response being just 9 seconds.

They boast impressive figures of 99% of issues being fixed within 12 minutes, meaning if in the rare time that something does happen that you need fixing, you'll be rest assured that they will be on hand to help and it's highly likely whatever the issue it will be sorted in around 10 minutes.

Many of the Teya reviews on platforms such as Trustpilot state that the customer support that they have received has been great, helping to sort any issues whether it's payment, reports, account related or anything else.

Which countries do Teya operate in?

Teya is a European company that currently operates in over 15 different countries including:

• United Kingdom
• Italy
• Portugal
• Ireland
• Norway
• Croatia
• South Africa
• United Arab Emirates
• and more

Who is Teya designed for?

All of the services and products that Teya have are designed with small and growing businesses in place, this doesn't mean it's not suitable for larger businesses but its ideal customers will be those who fit the former category.

The solutions are great for businesses in most markets from retail, to hospitality to service-based and from business to consumer to business to business.

Teya reviews & customer ratings

Currently, Teya currently have a rating of 4.8 out of 5 with around 65 reviews on TrustPilot and a 98% 5 star rating. These reviews mention great customer service, the speed of set up and the range of features as to reasons customers rated it highly.

One review that had given 1 star mentioned that they were advised they could take payments over the phone and manually enter them into the card machine when it turned out they could not do this, so if you are wanting to do this it may be worth looking into alternative payment solutions.

Overall generally consensus from customers that have reviewed Teya only have been positive, of course as with any business decision always make sure you get all the information yourself to make your own informed decision.

Teya final verdict

For businesses that are looking for a powerful but hassle-free solution for taking payments with the ability to see daily sales totals quickly whilst also having the ability to create a loyalty program at some point, Teya is a great option.

As they have been set up with small and growing businesses in mind, they are set up to make your life as easy as possible, whilst also reducing the annoyance of hidden charges. They know that businesses often change and adapt and so have a great flexible contract. The fact that they are also introducing a suite of other tools to help your business thrive is really promising as this can help business owners quickly implement new features or tools without the need to sign up to new platforms.

Pricing wise, as you'll need to contact and speak to their sales team yourself, we can't tell you any specific prices apart from the fact that they do offer competitive rates from our experience.

If Teya are a company that sounds like they could be a good fit for you then we recommend reaching out to them to get a no obligation idea of what they can offer you and to answer any specific questions you have.

Frequently Asked Questions

Did Teya used to be Saltpay?

Yes, Teya rebranded in early 2023 from Saltpay to Teya and plan to become the go-to solution for small businesses for payments and more to help them thrive.

Which other companies are similar to Teya?

There are numerous other payment solution companies and we've experienced many as you'll see from our Takepayments review and our articles about the options available, we'll be exploring all of these so you can get a better picture of the options available to you.

Our Melio payments review lets you see what other ways there are to get payments from clients without any machine straight to your bank too.

Who owns Teya?

Teya was founded by Eduardo Pontes, Andre Street and Ali Mazanderani and has since taken multiple rounds of funding totaling over $1 billion and therefore is owned by a variety of shareholders from investment companies to individuals.

Is Teya safe?

Teya used end to end encryption and has multiple protocols in place to ensure both yourself as a business and your customers are safe and secure.