Takepayments Reviews

Takepayments Reviews

Is it the right solution for your business to take payments with?

Quick Summary:

If you're a small to medium business in the UK looking for a solution to take payments thats flexible, cost effective and has great customer service, takepayments should be one you consider.

  • Contracts from just 30 days
  • Tailored bespoke monthly and transaction fees based on your business, helping you to negotiate the best rates
  • No set up fees
  • Dedicated account manager
  • Money the next working day
  • A fantastic range of features helps you to track your inventory and employee sales in real time
  • Great for retail, hospitality and service-based businesses
  • Over 32,000 reviews with a 4.8/5 average

In our takepayments review, we'll provide you with a comprehensive look at the benefits as well as options when it comes to card machines and forms of accepting payment from your customers.


December 30, 2023

By Max

When it comes to taking payments in person, you have various companies to choose from. However, TakePayments stands out as one of the best options due to its excellent customer support, low transaction fees, short contracts, and great hardware at a fair price.


Of course, the best payment provider for your business will depend on factors such as your revenue and specific needs.

At the time of writing, TakePayments has an impressive 32,000 Trustpilot reviews with an average rating of 4.8, along with over 2,200 Google reviews with an average rating of 4.2 out of 5. It's hard to find many companies with this level of positive feedback.

TakePayments review: pros and cons

If you're in search of a quick summary or short TakePayments review, you can check out the pros and cons listed below.


  • Contracts from just 30 days
  • Tailored bespoke monthly and transaction fees based on your business, helping you to negotiate the best rates
  • No set up fees
  • Dedicated account manager
  • Money the next working day
  • A fantastic range of features helps you to track your inventory and employee sales in real time
  • Great for retail, hospitality and service-based businesses
  • Over 32,000 reviews with a 4.8/5 average


  • No fee monthly option, so may not be suitable for those wanting a solution like this.
  • Contracts aren't the shortest, if you're unsure if you'll need a payment solution in the long term you may want to opt for a solution that has shorter contracts.

Takepayment fees and costs

When your business wants to accept card payments for products or services you will often want to go with a company who take the lease % of your sales, as obviously this helps you to increase your gross profits, in general the fees and costs of payment providers only vary a small amount but this small amount can still make a big difference.

One of the reasons many people love takepayments is the fact that they don't have a 'one price fits all' approach and instead they offer custom pricing to fit with your business. This pricing will be based on the number of transactions, revenue and so on.

This is not only a great way as it allows them to design a plan and fees that fit with your needs but also allows you as a customer some room for negotiating.

The best way to find out how much the fees will be for your business is to get in touch with them here.

The core feature - Taking payments

As the name suggests, the main feature of Takepayments is of course taking payments, and it does this extremely well as you'd expect. Being a UK based company which was founded in 2008 means they've a vast array of knowledge and experience when it comes to the payment solutions it can offer businesses from EPOS systems, to card machines and much more.

One of the reasons many businesses opt for this company is that they allow you to take payments in three main ways, this being via a countertop device, via a portable device and via mobile card readers.

The above allows many different businesses to use takepayments as a payment solution, additionally they also allow their customers to take payments over the phone. This array of options makes them stand out giving you not only choice but also the flexibility that if you businesses way of taking payments change then you will not have to change provider simply use a different method within your account.

For those looking for online payment options you'll have a range of options

Takepayment product range

Takepayments tailor plans and packages to your needs, and so offer a range of different ways for your business to take payments from customers.

payment options
Payment options continued

As you can see they have cover pretty much every format of payment that your customers will likely want to make as well as ones you will likely offer them.

All of the card machines that takepayments offer allow you to take payments from all card types and of course include the ability to take contactless payments. They all have the option of either inserting a card and entering a PIN or simply tapping and using the contactless function.


Countertop payment machine

countertop option

These machines are typically found on sales desks or counters and allow you to take payments face-to-face with your customers, think the type of machine you'd pay with when you order a coffee or one that you tap when you buy a drink from a newsagent.

They run with either an ethernet cable or connect to your Wi-Fi, they allow additional features that other options don't such as receipt printing.

Portable payment machines

portable machine

These payment machines as the name suggests are portable, meaning you can take them to tables if you're a restaurant, around your shop to take payments and so on.

With this in mind they have long lasting batteries, are light and operate from the Wi-Fi and Bluetooth with a range of 50 metres.

Mobile payment machines

mobile payments

Similar to the above but these generally have the best charge and battery, meaning you can use them all day with just one charge. They also can work where you don't have Wi-Fi by using 4G, meaning you can use these wherever you have 4G signal. Great for those that have temperamental wifi or a large outdoor area or business area.

takepaymentsplus card machine

takepayments plus machine

This is their ultimate offering, giving you a card machine that can take both secure card payments as well as cash transactions with realtime reporting which can be seen on the screen of the device itself too.

This device holds an array of features including ability to add tips, a management portal, the ability to take part cash and part card payments, detailed receipts and much more.

Takepayment POS (Point of Sale) options

For those who need a point of sale system then takepayments also have you covered, you've got two main options which we go into more detail below.

Both of these point of sale systems will help you see and track trends in your sales, see your employee performance as well as make you more efficient in terms of your stock. This data is collected without the need for you to input anything, it simply pulls it all from the transactions whether this is by card payment or via cash payments.

The reports you can pull from the system are easy to do as well as simple to understand and can vastly help you to improve your business across various areas.

tpos systems

tPOS counter

This POS system is a great option for those that want something that sits on a counter, it has a beautiful, powerful, intuitive and bright large 12.5 inch display helping make transactions efficient and also a pleasure to do.

The system benefits include:

  • Accept both cash and card payments
  • See detailed real time tracking of both sales, stock and employee performance
  • Print receipts
  • Powered by either the mains or battery
  • Includes a portable card machine which integrates with the tPOS software
  • Prices start from just £45 a month for retail and £55 for hospitality businesses

tPOS Complete

If you want something even better than you can opt for the dual screen tPOS complete setup, this increases the performance as well as giving you a larger 15.6" display.

You'll need to consider the space in your business and where this may fit as this is a larger option so may not be for everyone due to this size.

  • Larger crisper 15.6" display
  • Faster performance
  • Several power options
  • Faster printing
  • Also includes a portable card machine, fully integrated with the tPOS software
  • Prices start from £55 for retail and £65 a month for hospitality businesses

Taking payments online with Takepayments

For many of you, taking payments online will be another part of your business and with takepayments you'll be able to use various different methods and options to take these online payments.

Get in touch with them to explore the options but as a guide you'll be able to:

  • Payment gateway - accepting card payments on your site
  • Payment links - sending links out to customers either via email or on your website for them to make the payment online
  • Virtual terminals - allowing online visitors to ring up and pay over the phone

Security is at the heart of the systems that you will have access to, this includes security such as 3D secure authentication, Address Verification System (AVS) and Card Verification Value (CVC).

Additionally you'll find that all of the online systems for payments that they provide will meet the latest PCI DSS security standard.

Do I need a merchant account?

To accept payments from your customers, you'll need a merchant account. Fortunately, we can assist you in applying for merchant acquiring services through one of our acquiring partners at no additional cost.

A merchant account is established between you and the merchant acquirer provider. It is separate from your business bank account and holds the payment funds while they are being verified and approved. Once the payment has been processed, the funds are automatically transferred to your business bank account where you can access them.

The time it takes for the funds to reach your bank account will vary depending on the merchant acquirer you choose and the payment arrangements you have in place with them. However, we will work with you to ensure that you have the best possible payment solution for your business needs.

Which is right for my business?

Which is right for your business will totally depend on the your environment, many businesses will actually use a mix of these payment machines, for example if you run a restaurant then you may opt to use one fixed countertop machine for orders made at the counter i.e takeaway orders and a portable one for people who eat in i.e to make payment at the tables.

Others may opt for the takepayments plus machine which has the added functionality that can really give you detailed insights into your business for you to act upon.

Other features of takepayments

Takepayments have been in the payment game since 2008 and thus have had time to develop some fantastic features which really make it stand out compared to many of their competitors. Some of these include:

Real time reporting

Data is vital to any business and with takepayments you'll get the ability to see reporting of your card transactions in real time, helping you to see how the days sales are going, track your cashflow and gives you the ability to make improvements to your business from this data.

This reporting makes the reconciliation process at the end of your business day super easy and can help to remove any issues that traditional come up during this process.

Additionally, it allows you to link this to your inventory and stock so that you can monitor and manage stock levels and get the heads up if any are running low as well as seeing which items are selling well.

Quick Customisable buttons

For those who opt for the takepayments plus plan, you'll have the ability to quickly and easily add new products or categories to your system in a matter of seconds, giving you the ability to add new products seamlessly with no hassle.

Employee tracking

This great tool lets you see which of your team are performing well in terms of sales as well as which aren't, helping you to not only reward those that are doing well but also to look into those that aren't and look to help them.

PCI compliance including guidance

We all know that PCI compliance can be a headache, thats where takepayments help to take this away by helping guide you through the process at no extra cost.

Takepayments Contracts

Contracts range from 12 months up to 18 months and will depend on the contract you agree on with takepayments.

Takepayments customer service

takepayment have 5 star rated UK based customer service and these are available for you to get in touch with 7 days a week. This is done either on the phone or via live chat.

If something goes wrong with a payment system then it's critical that this can be sorted, hence customer support and service is so key to a payment solution. If for example the worst happens and you can't take payments because of an issue with a card machine then you need to be able to get support and to get it fixed as soon as possible.

takepaymentsplus review

If you're looking for a card payment machine that has all the bells and whistles then you should certainly look into the takepaymentsplus machine. This device is a good option for those that want more insights into transactions, stock and sales as well as a device which can be used in various different ways.

This not only does all of the things that a normal machine does such as taking fast secure card payments but can also take cash payments into account as well as having realtime reporting which can be seen from the machines screen itself.

Pricing starts at just £25 per month for this option.

takepayments plus features

  • Slick designed payment machine with large touchscreen
  • Realtime tracking of sales
  • Insights into sales by employee, time and categories
  • Quick add buttons so you can add new specials or products in seconds
  • Helps better manage your inventory and see best sellers

Why use Takepayments plus

If you're interested in gaining more insight into your business and learning more about your sales, this option is definitely worth considering. Real-time data can provide valuable information for planning various aspects of your business, from marketing and inventory to stock levels and employee training.

How does takepayments compare to its competitors?

Takepayments stands out from its competitors in several ways, particularly in pricing, contract length, and ease of use, making it an excellent choice with lots of options.

Many payment companies try to tie you into long contracts that can last from 18 months upwards. However, takepayments offers contracts as short as 30 days, and a typical 12-month contract gives you ample time to try out the service and ensure it's a good fit for your business. If it doesn't work out, you can walk away at the end of the contract with ease.

For small to medium-sized businesses, takepayments is an excellent choice, as demonstrated by the majority of the 32,000+ reviews. For larger companies that handle significant volumes of card transactions daily, takepayments can still be suitable, but there are other options worth exploring too.

There are many who offer the same payment solutions as well as alternative ways to get payments from clients like Melio offer.

Do takepayments have good customer reviews?

As far as customer reviews go, takepayments have a fantastic number of reviews with over 32,000 reviews on TrustPilot with an overall review score of 4.8 which is a very high standard to hold to.

Many of the positive reviews talk about the ease of setup, the customer service and overall positives of using takepayments within their business. Others mention the help and guidance that is offered in terms of compliance and multiple mention the very fair fees.

As with any business there will be negative reviews and from those that we've read these generally relate to being tied into a contract and wanting to leave or issues during customer service exchanges, however on the whole they have a majority (94%) 5 star ratings for their payment solution.

Is there a free option?

Although they offer a zero set-up fee option, there are contracts that need to be signed up to and there will be monthly fees included.

Is Takepayments safe to use?

As with any payment solution or any part of a business that takes data and payments, you always need to be extra vigilant, takepayments make sure that all of it's customers are PCI compliant and will guide you through the process if you are not.

They also have an array of features to help prevent, identify and deal with any fraudulent issues.

Early termination fees

As with the majority of payment solutions, if you sign up to for a set contract length but want to leave during it then there is often an early termination fee that you will need to pay.

Having said this, the fee that takepayments charge if you leave is quite fair and this is currently capped at £30 for each month that remains on your contract (of course this can mean several hundred pounds but it at the same time won't be thousands of pounds).

Our final thoughts on Takepayments

For small to medium businesses in the UK looking for a payments solution with card machines takepayments are a great option to consider, our takepayments review helps you to discover the the tailored fees, range of features and card machines available, extensive positive reviews and shorter contracts that this company has to offer meaning it's often the best choice for many businesses.

You can get a free quote directly from them which will give you an idea of the fees and costs and what will suit your business and you'll be under no obligation to sign up, if the price and fees work well for you and you like the offer you can then sign up.

As with all payment solutions and financial decisions, make sure you check all of your options and find the right one for you and your company, as well as making sure you read the contracts you sign fully.

takepayments FAQs

Who are takepayments?

They are a payment solution company based in Stockport in the UK, they were founded in 2008 and have over 60,000 customers. They pride themselves on great customer support, a market-leading range of payment solutions and a unique approach to tailoring plans to fit your needs.

What does takepayments do?

Put simply, takepayments offer you a way of taking payments in person, they provide you with a merchant account and with this and their payment machines you'll be able to take customers payments whether this is with a debit or credit card.

What are takepayments fees?

Uniquely takepayments will make custom plans for each or their customers and so you'll need to get a quote from them in order to see what kind of transaction fees and/or monthly fees you are available to use.

Having said this, from our research they appear to be competitive in terms of pricing and costs.

How do I cancel my takepayments contract?

If for whatever reason you want to end your contract, then you need to either give them a call or to contact them in writing stating this. You may need to pay an early termination fee if you're still inside a contract.

If you see a * next to a link it means we are affiliated with the company and therefore may make a small commission if you sign up, this does not affect our reviews or information provided, this simply helps us run FounderPass and help give you the best information possible.

Information we provide is for general information and does not constitute financial advice. Always ensure do your own research when making decisions especially financial ones.